Delegate The Following
Tasks to a Virtual Assistant
These examples showcase how we can assist you, but our team of virtual assistants possesses a wide array of skills beyond these.
01
Email and Phone Support
Efficiently handle customer inquiries via email and phone, ensuring timely responses and professional support to enhance customer satisfaction and loyalty.
02
Live Chat Support
Provide real-time assistance through live chat, addressing customer queries promptly and improving engagement while ensuring a positive user experience.
03
Help Desk Management
Streamline support requests with organized help desk management, resolving issues effectively and maintaining clear communication for optimal customer service.
04
Technical Support
Offer expert technical assistance to troubleshoot and resolve technical issues, ensuring minimal downtime and maintaining high customer satisfaction levels.
05
CRM Management
Manage and update CRM systems, ensuring accurate customer data and streamlined processes for improved relationship management and targeted marketing efforts.
06
FAQ and Knowledge Base Management
Create and maintain comprehensive FAQ and knowledge base resources to empower customers with self-service solutions and reduce support requests.
07
Customer Feedback Collection and Analysis
Gather and analyse customer feedback to gain insights into satisfaction levels, identify areas for improvement, and drive service enhancements.
08
Survey and Poll Management
Design and manage surveys and polls to gather valuable customer opinions and insights, helping to refine strategies and enhance overall service quality.
Given above are some of our top services, but we offer a broad range of additional skills and expertise. For example:
Social Media Customer Service, Customer Onboarding, Order Processing and Tracking, Complaint Resolution, etc…
Our Onbaording Process
Experience the ease and efficiency of our exceptional onboarding process,
designed to deliver a seamless and personalized experience.
Reliable – Adaptable – Professional
See What Our Satisfied Customers Say
Read testimonials from our satisfied customers below, sharing their experiences with our exceptional service.
Working with Ray and Virtual Brains has been an absolute pleasure. Their dedication, skills and efficiency have greatly improved our operations.
Highly recommended!
Sammy Linden
Maria from Virtual Brains has consistently delivered outstanding results. Her professionalism and attention to detail have exceeded our expectations.
Truly impressive!
Glenn Hussy
